What is our ‘Why’?
We have been taught that it is of vital importance to know WHY, we do what we do.. (Simon Sinek and the Golden Circle) – Here at Praemialis, we are true believers and definitely know why we do what we do… We want to make people SMILE.
The concept of mystery shopping , feedback and all kinds of surveys is to gather information from customers and clients so that we, like every business can use that data to help them improve the customer service and products they offer and please their customers, what do we do when we are pleased… we SMILE..
That may sound a little twee to some people not to us, a smile can change someone’s day, put light into someone’s life, it is in no way a stretch to say that more smiles can change the world.. That’s WHY, we do what we do… we want to make people smile and help people make other people smile…
Our Culture
We practise what we preach
It’s not good enough just to talk about making people smile, we need to ensure that we are doing it… it is our number one priority that our team here at Praemialis are happy in what they do, believe in what they do and that we help them not only be happy at work but ensure the work we ask then to do fits in with their REAL life, what’s the point us making them happy if we then don’t make their family happy by keeping them too long at work… We want the happiest employees ever… not only do we want them to be happy to work here, we want their families to love that they work here…
This is a direct translation to our clients, we want them to be happy with our products and their clients happy that they use our products.. we don’t want to create just good culture… we want to create phenomenal cultures…
Our Mission
To provide our clients access to knowledge, tools and solutions and enable them to provide, measure and maintain ‘outstanding customer service’ to every one of their customers; Allowing our clients to be recognised as the leaders of customer service in their industry and community.
Our Vision
To provide our clients access to knowledge, tools and solutions and enable them to provide, measure and maintain ‘outstanding customer service’ to every one of their customers; Allowing our clients to be recognised as the leaders of customer service in their industry and community.